Uber ha diseñado un sistema de emergencias o “botón del pánico” para que los pasajeros puedan llamar a la policía rápidamente si son amenazados, o sienten que su seguridad corre peligro, durante el viaje.
Así funciona.
El botón del pánico ha llegado de manera oficial a la aplicación en Estados Unidos como primer territorio, aunque originalmente había sido probado en la India. Esta es la primera de varias medidas de seguridad que Uber está desarrollando para sus pasajeros y conductores, según comentó en una entrevista con Verge el director ejecutivo de la compañía, Dara Khosrowshahi, aunque no ha especificado cuáles son sus planes a futuro en materia de seguridad.
Su funcionamiento es bastante sencillo. Uber ha implementado un nuevo “centro de seguridad” en la aplicación al que se puede acceder desde el menú de inicio. Una vez en el menú simplemente se debe elegir “Asistencia 911” y seleccionar “llamar al 911”. La app incluso enviará la información del coche, la ubicación y destino a las autoridades policiales, aunque esta característica por ahora solo está disponible en las siguientes ciudades: Denver (Colorado), Charleston (Carolina del Sur), Nashville y Chattanooga (Tennessee) y Naples (Florida).
El menú también ofrece información sobre las políticas de seguro de Uber e información acerca las reglas de la comunidad para los pasajeros. [vía Verge]
Uber’s new panic button is now live in the US
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In April, Uber announced that it would be adding a direct way for riders to call 911 within its app in an effort to boost its flagging safety reputation. Today, the company is making that new feature live and fully operational across the US.
The emergency button is located in a new “safety center” menu that is easily accessible from the app’s home screen, giving riders a quick way to contact first responders in the event that something goes wrong during their trip. The safety center also includes information about the driving screening process, insurance protections, and community guidelines (aka the list of horrible behaviors that will get you banned from Uber).
To dial 911, riders will need to swipe up on the safety center icon, and then tap “911 assistance.” They will then be asked to confirm they mean to dial 911 before the call is put through to emergency dispatchers. This is meant to minimize accidental dials, explained Sachin Kansal, Uber’s director of product management. The panic button was previously tested out by Uber in India.
As part of the rollout of the new emergency button, Uber is also announcing a 911 integration pilot in a few markets that allows a rider’s location and trip details to be automatically sent to the 911 dispatcher when used in-app. This is meant to account for the low rates of location accuracy by 911 dispatchers in the US. A recent USA Today report said 911’s chances of getting a bead on a distress call’s location can range as low as 10 percent. Location sharing is being tested in Denver, Colorado; Charleston, South Carolina; Nashville, Tennessee; Chattanooga, Tennessee; and Naples, Florida.
The safety center features are aimed at riders, not drivers, but Kansal said that a similar panic button for drivers would be added soon. After all, riders can be belligerent, too. He said the presence of panic buttons in the app would hopefully deter both riders and drivers from behaving badly.
“We realize that a lot of situations and a lot of criminal activity arises when people think they’re not being watched,” Kansal said in an interview with The Verge. “And we just want to say that we’re turning the lights on. Part of turning the lights on is providing these features to both sides and also make sure we’re making the entire community aware of the presence of these features.”
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